The leak you can't see
Every missed inquiry is a $1,200 member walking to the clinic that answered first.
Weight loss patients are shopping right now, today, in a market growing double digits. They search
late at night, fill out three forms, and start their program with whoever responds first and answers
the eligibility question fastest. Worse, half quit within a year if no one follows up. Here is what slow,
manual front-desk work and weak follow-up are quietly costing you.
0%
projected jump in GLP-1 weight-loss demand in 2025, the patients are coming whether you're ready or not.
0%
of patients start their program with the first clinic that responds, not the best one.
0%
of GLP-1 patients drop off within a year, most of them recoverable with the right follow-up.
$0
lost on every no-show, and a missed program visit drains months of recurring revenue.
Sources: Polaris Market Research / Evernorth (projected ~73% rise in GLP-1 weight-loss utilization, 2025);
speed-to-lead research (78% first-responder); peer-reviewed GLP-1 persistence studies (~36.5% discontinuation
at 12 months, PMC); MGMA no-show cost data; InsideSales/MIT lead-response study (21x within 5 minutes).
Figures are widely cited industry averages; your numbers will vary.