Legal

Privacy Policy

Effective date: June 8, 2026

This Privacy Policy explains how TWOFLOW LLC, doing business as TwoFlow AI ("TwoFlow AI," "we," "us," or "our") collects, uses, shares, and protects information when you visit twoflow.ai, contact us, book a call, or use any of our services. By using our website or services, you agree to the practices described here. If you do not agree, please do not use the site or services.

1. Who we are

TwoFlow AI builds AI agents, automations, and websites for business owners. Our website and forms are hosted and managed through trusted platforms, including HighLevel (GoHighLevel). You can reach us any time at [email protected] or +1 929-254-4516.

2. Information we collect

We collect information in three ways: what you give us, what we collect automatically, and what we receive from the tools we use.

Information you give us

• Your name, business name, email address, and phone number.
• Details you share in forms, booking requests, chats, emails, calls, or text messages.
• Information about your business, your goals, and the tools you use, so we can scope your project.
• Payment and billing details when you become a client (processed by our payment provider, not stored by us).

Information we collect automatically

• Device and browser type, IP address, and general location.
• Pages visited, time on site, referring links, and how you interact with the site.
• Cookies and similar technologies (see Section 6).

3. How we use your information

• Respond to your inquiries, calls, messages, and booking requests.
• Provide, set up, customize, and support the agents, automations, and websites we build for you.
• Send appointment confirmations, reminders, follow ups, and service updates.
• Send marketing or promotional messages where you have agreed to receive them.
• Improve our website, services, and customer experience.
• Process payments and keep accurate business records.
• Protect our business, prevent fraud, and meet legal obligations.

4. Text messaging and SMS (mobile terms)

SMS/Text Messaging. When you provide your phone number through our website forms, you consent to receive SMS messages from TwoFlow AI regarding appointment scheduling, reminders, and follow-up communications. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

The full details of our messaging program:

• Program description: Messages may include appointment confirmations and reminders, follow ups, account and service updates, and, where you have separately agreed, promotional offers.
• Consent: We only send texts to people who have opted in. Consent to receive text messages is not a condition of any purchase.
• Message frequency: Message frequency varies based on your activity and the service you requested.
• Rates: Message and data rates may apply, depending on your mobile carrier and plan.
• Opt out: You can opt out at any time by replying STOP to any message. After you reply STOP, we will send one confirmation and then stop texting you.
• Help: Reply HELP for assistance, or email [email protected] or call +1 929-254-4516.
• No sharing of opt-in data: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

5. How we share your information

We do not sell your personal information. We share it only in these limited cases:

• Service providers: Trusted platforms that run our business and the systems we build, such as HighLevel (GoHighLevel) for CRM, messaging, and forms; payment processors; calendar and email providers; and analytics tools. They may only use the data to perform services for us.
• Your own systems: When we build for you, we work inside your accounts and connect your tools. Data in those systems stays yours.
• Legal reasons: When required by law, regulation, legal process, or to protect the rights, safety, and property of TwoFlow AI, our clients, or others.
• Business transfers: In connection with a merger, acquisition, or sale of assets, in which case we will notify you of any change in how your data is handled.

6. Cookies and tracking

We and our providers use cookies and similar technologies to keep the site working, remember your preferences, understand how the site is used, and improve performance. You can control cookies through your browser settings. Blocking some cookies may affect how parts of the site function.

7. Third-party links and services

Our site and the systems we build may link to or rely on third-party services. We are not responsible for the privacy practices of those third parties. We encourage you to read their privacy policies before sharing your information with them.

8. Data retention

We keep your information only as long as needed to provide our services, run our business, meet legal and tax obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we securely delete or anonymize it.

9. How we protect your information

We use reasonable administrative, technical, and physical safeguards to protect your information, limit access to what is needed to do the job, and work on established, trusted platforms. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

10. Your rights and choices

• Request access to the personal information we hold about you.
• Ask us to correct or update inaccurate information.
• Ask us to delete your information, subject to legal limits.
• Opt out of marketing emails using the unsubscribe link, or texts by replying STOP.

To make a request, email [email protected]. We will respond within a reasonable time and as required by applicable law.

11. Children's privacy

Our website and services are intended for business owners and are not directed to children under 13. We do not knowingly collect information from children. If you believe a child has provided us information, contact us and we will delete it.

12. International users

We are based in the United States and work with business owners across the United States and around the world. If you access our site from outside the United States, your information may be processed and stored in the United States, where data protection laws may differ from those in your country.

13. Changes to this policy

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. Significant changes may be communicated by email or a notice on the site. Continued use of the site after changes means you accept the updated policy.

14. Contact us

If you have questions about this Privacy Policy or how we handle your information, reach out:

• TwoFlow AI
• Email: [email protected]
• Phone: +1 929-254-4516
• Website: twoflow.ai