National Bureau of Economic Research · Study

AI made support teams 14% more productive, and 34% for new hires.

A Stanford and MIT study of 5,179 customer support agents found that giving them an AI assistant raised how many issues they resolved per hour, with the biggest gains going to the least experienced workers.

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0%

more productive for the newest and lower-skilled workers when paired with an AI assistant. The whole team averaged a 14% lift.

The study

Top-tier academics, zero sales motive.

Published by National Bureau of Economic Research Working Paper 31161, 2023
Researchers Brynjolfsson, Li & Raymond Stanford and MIT
Sample size 0 agents across real customer support conversations

The finding

It lifts everyone, and your newest people most.

  • 0% more issues resolved per hour across every agent on the team.
  • 0% gain for the novice and lower-skilled workers who needed it most.
  • Customers were measurably happier and staff turnover fell, because the job got easier.

What this means for your business

Give every rep an expert on call.

Lifts your whole team

The agents we build give every rep instant, on-brand answers, so your newest hire can perform like your most experienced one.

Trained on your business

We tune the AI to your offers, your tone, and your real conversations, so it helps in the exact moments that matter to your customers.

Works with your people

This is not about replacing anyone. It is about making your team faster, calmer, and more consistent every single day.

About this research National Bureau of Economic Research, "Generative AI at Work" (2023) Economists Erik Brynjolfsson (Stanford), Danielle Li (MIT), and Lindsey Raymond (MIT) studied 5,179 customer support agents using an AI assistant on real conversations. Productivity rose 14% on average and 34% for novice and lower-skilled workers, while the most experienced agents saw little change. Newer agents reached the performance of far more experienced ones in a fraction of the usual time, customer sentiment improved, requests to escalate to a manager fell, and employee turnover dropped.

Make your whole team faster.

We will build the AI assistant that makes every rep more productive and more consistent.

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